Luna Hotel

R4605TBruthb
01-01-1970 02:00

Awful Experience – Unhygienic and Uncomfortable. I recently tried to stay at Luna Lara Hotel in Antalya, Turkey, and it was one of the worst hotel experiences I’ve ever had. Firstly, the room was unhygienic and lacked proper bedding. There was only a mattress protector and a bed runner—no sheets, duvets, or covers. The only available blanket was old, dusty, and clearly unclean. When I asked the staff for proper bedding, they refused to provide any. Additionally, the hotel itself was dirty, and some of the staff made us feel very uncomfortable with their behavior. They persistently invited us to stay and eat with them, which came across as inappropriate and a bit creepy. When I tried to get a refund, the hotel refused and told me to contact Booking.com instead. I did so immediately and filed a complaint. However, the hotel refused to reply to Booking.com, except to falsely claim that I broke the kettle and owed them €20. This accusation is completely untrue—I was in the room for less than 5 minutes and definitely didn’t use the kettle. Due to these issues, my friend and I were forced to leave and find alternative accommodation. I would not recommend this hotel to anyone. The conditions were unacceptable, and the staff’s behavior made the stay even worse. Save your money and book elsewhere.. .

Richard
01-01-1970 02:00

. Great hotel, amazing views and location. But cleanliness us not geeat. Toilet brush holder was filthy, shows poor attention to details. Couldn't eat the breakfast, vefy poor hygiene and the waitress was wiping tables with bare hands, not cloth. .

Verified traveler
01-01-1970 02:00

. The personal was kind, but there was no room service in all those 4 days I had booked. The pool and area in the pool was very bad. The toilet and shower was leaking water all day. . .

Mehdi
01-01-1970 02:00

. Nichts für einen ruhigen entspannten Urlaub, die Zimmer sind teilweise für Tagesbesuche vermietet und das stört . .

Jane
01-01-1970 02:00

. Dirty smelly bed bugs in the bed we didn’t stay their but they took my money refused too refund me smelt of poo dogs everywhere no restaurant or or bar too get drinks as advertised near a busy road their was a fridge in reception full of people food disabled friendly it is not Expedia needs too remove this hotel off their site cause it’s their fault I booked it a lost my money it’s a blinking joke I’m hoping my bank is able too help me . .

Alina
01-01-1970 02:00

. Wir hatten als wir ankamen Armeisen im kompletten Zimmer. Die Toilettenspülung funktionierte nicht. Kein Kühlschrank und nein Safe. Wir waren eine Woche vor Ort und hatten nicht einmal Zimmer Service, mussten selber nach Toilettenpapier & Handtücher fragen und meistens wurde einem dann noch gesagt „morgen“. Frühstück war auch einfach ohne Worte.. .

Seren
01-01-1970 02:00

Olumsuz. Karşılamada bir bayan ve bir bey vardı , gerçekten çok güler yüzlü insanlar. Fakat otel inanılmaz derecede her yeri ile hijyen dışıydı. Oda banyo çok bakımsız ve kirliydi. Oda içerisinde bir sandalye vardı fakat kırıktı, buzdolabı soğutmuyordu bile. Resepsiyon bölümünde büyük bir dolap vardı, orayı kullanma imkanımız oldu. Havuz çevresi hiç yıkanmamış veya süpürülmemiş hayatımda gördüğüm en kirli alandı, bazı yerlerde tadilat devam ediyor olmalı ki otelin bir çok bölümünde bir inşaat havası var . Şezlonglar ve sehpalar lekelenmiş ve kirliydi. Temizlenmesi için rica ettiğimde temizliğe gelen bayan sadece su tuttu şezlong 5 dk sonra yine aynı haline döndü,bir de siz mi şikayet ettiniz beni diye sordu. Havuz etrafında bulunan WC kullanım dışı, etrafında tuvalet kalıntıları dahi vardı. Çocuk havuzu bozulmuş durumdaydı. Karşılama da bizimle ilgilenen bayan ve bey dışında tavsiye edilemeyecek durumda bir deneyimdi. Üzgünüm .. .

Verified traveler
01-01-1970 02:00

Anbefaler ikke. Hotellet var i dårlig stand, alt hang løst på veggene. Ingen vedlikehold. Dårlig renhold, skittent golv og flekkete vegger, dør osv. Det eneste som funket bra var klima anlegget og vanntrykket i dusjen. Bassenget var ok. Samme frokost ble servert hver dag(ikke buffet) På 5 dager ble rommet ‘’vasket’’ 1 gang og det var fordi vi klaget!. .

Sönmez
01-01-1970 02:00

Svært dårligt. Det var skittent rom,lite trykk i toalettet og doen nede ved bassenget virket ikke. .

Aysin
01-01-1970 02:00

. Teveel lawaai in de nacht 1 nacht geboekt kamer oud locatie is goed. .